We live to provide exceptional care, and our values-driven credo keeps us focused on what matters most.
1. Our business starts with great people.
- We are picky with who we hire.
- We hire people with heart.
- We are focused on helping each other live a better live.
- We are respectful of each other's time and beliefs.
- We are thoughtful in our behaviors.
- We assume positive intent and give each other the benefit of the doubt.
- We celebrate our differences and value the experiences each person brings to the team.
- We care about each other, so caring for the customer comes naturally.
2. Our goal is to provide unparalleled service to our guests, associates, and suppliers.
- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.
3. Personal and organizational integrity guide our decisions and actions.
- We never allow pressure to influence our guidance to guests or fellow associates.
- We speak the truth, even when it is unpopular.
- We are accountable to each other to do what is right.
- We keep our commitments.
4. Defining excellence is what we do. "Excellence, then, is not an act but a habit." - Aristotle
- We desire to be the best, changing constantly to the next environment.
- We have a burning need to learn and be a leader in our industry.
- We do not work in silos. We get better results working across organizational lines.
- We are self-critical and seek continuous improvement in everything we do.
5. We have as much enthusiasm for our work as we do in our life.
- We are energetic, and our energy draws people to us.
- We aim to have fun every day. If it's not fun, we find a way to make it so.
- We are always willing to go above and beyond to do what's necessary, and what's right.
- We are open to new ideas and ways of thinking.