Our Guiding Principles

1. Our business starts with great people.

• We are dedicated to our customers, to our work, and to each other.
• We encourage an environment of positivity in everything we do.
• We are respectful of each others time and beliefs.
• We are thoughtful in our behaviors.
• We assume positive intent and give each other the benefit of the doubt.
• We celebrate our differences and value the experiences each person brings to the team.
• We understand things go wrong and mistakes are made. We focus on the issue, not the blame.
• We care about each other, so caring for the customer comes naturally.

2. Our goal is to provide unparalleled service to our customers, associates, and vendors.

• We are proactive in our work. We aim to prevent fires instead of having to put them out.
• We collaborate with our associates to serve our customers as a team.
• We strive to have a servant’s heart, and to be selfless in our conduct.

3. Personal and organizational integrity guide our decisions and actions.

• We never allow pressure to influence our guidance to customers or fellow associates.
• We speak the truth, even when it is unpopular.
• We are accountable to each other to do what is right.
• We keep our commitments.

4. Defining excellence is what we do. “Excellence, then, is not an act but a habit.” ~Aristotle

• We desire to be the best.
• We adapt in a constantly changing environment.
• We have a burning need to learn.
• We look inward in an effort to improve ourselves every day.
• We make our colleagues better. We set each other up for success.
• We do not work in silos. We get better results working across organizational lines.
• We are self-critical and seek continuous improvement in everything we do.
• We prioritize our work and deliverables in order to meet high yet reasonable expectations.

5. We have as much enthusiasm for our work as we do in our life.

• We are energetic, and our energy draws people to us.
• We aim to have fun every day. If it’s not fun, we find a way to make it so.
• We are always willing to go above and beyond to do what’s necessary, and what’s right.
• We are open to new ideas and ways of thinking.