Our Guiding Principles

1. Our business starts with great people.

  • We are picky with who we hire.
  • We hire people with heart.
  • We are focused on helping each other live a better live.
  • We are respectful of each other’s time and beliefs.
  • We are thoughtful in our behaviors.
  • We assume positive intent and give each other the benefit of the doubt.
  • We celebrate our differences and value the experiences each person brings to the team.
  • We care about each other, so caring for the customer comes naturally.

2. Our goal is to provide unparalleled service to our guests, associates, and suppliers.

  • We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.

3. Personal and organizational integrity guide our decisions and actions.

  • We never allow pressure to influence our guidance to guests or fellow associates.
  • We speak the truth, even when it is unpopular.
  • We are accountable to each other to do what is right.
  • We keep our commitments.

4. Defining excellence is what we do. “Excellence, then, is not an act but a habit.” ~Aristotle

  • We desire to be the best, changing constantly to the next environment.
  • We have a burning need to learn and be a leader in our industry.
  • We do not work in silos. We get better results working across organizational lines.
  • We are self-critical and seek continuous improvement in everything we do.

5. We have as much enthusiasm for our work as we do in our life.

  • We are energetic, and our energy draws people to us.
  • We aim to have fun every day. If it’s not fun, we find a way to make it so.
  • We are always willing to go above and beyond to do what’s necessary, and what’s right.
  • We are open to new ideas and ways of thinking.
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(210) 732-7121

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153 Treeline Park Suite 200 • San Antonio, TX 78209

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Principle Auto 29.5170711, -98.4763898.