Customer Testimonials
Yesica was my Mini sales professional, she was awesome. She helped me in the process of ordering my Mini Cooper SE. If you can purchase a vehicle from her she is the person to talk to. I would say the same thing for Tim Boes the Finance Manager (he tried to sell me vehicle warranty for an internal combustion engine vehicle and the SE is an electric vehicle).
We got the Mini Cooper bug 3x this year and Zach Brown and Diana Almarez were exceptionally helpful. It was great to see folks as excited about Mini as we were and they had all the knowledge to boot! If you want a street legal go cart with unlimited personality, go see Zach and Diana at Mini San Antonio!!
Yesica is very knowledgeable along with honest and will always try to get the very best deal for you
Great service from Yesy, despite delays in manufacturing and long time waiting for the car
Yesica is professional and knows her CARS! I always ask what my rep drives. It matters. Great customer service. Speedy on answering my questions too. A personable young lady with a personality and wit. I was very comfortable knowing she understood my interests and listened to my concerns. That matters when you buy a new car. Very pleased with the way Yesica took care of me! Great Sales Agent. Hire more Yesicas!!! Also, Yesica's manager was super professional and offered me a great trade in rate too!
Mrs Garcia was fabulous and professional. She showed me all about my 2021 Mini Cooper. She taught me how to use all the gadgets, bells and whistles. I was so lucky to have her as my helper and product supervisor. She was awesome and recommend her and PricipalMini to anyone who wants to be treated like a person and not a customer.
First off yessica went out of her way at every point to make this experience one of a lifetime. I've been dreaming of a Mini and she made this experience a 10 of 10 will recommend to everyone! I also would like to note everyone has a wait when completing paperwork . The time flew buy as the location had snacks and beverages. Yessica even may have another buy as now my partner wants one. Won't go anywhere else.
Awesome service! Very knowledgeable and friendly staff. Their representative showed me all the bells and whistles of the vehicle and made sure I got the car I wanted. 10/10 would recommend this dealership to others looking for a vehicle.
Zach Brown - trust him for your next purchase. He was an professional. He was hard working. He was an auto buyers best friend. Thanks, Zach
In one day starting with a phone call to the agency, I was able to sale and buy a Certified Pre-Own vehicle. The experience was great and the facilities are just perfect. We enjoyed working with Alison and Travis. A great experience...!
Love the new dealership and the sales staff is great. They had no problem with us test driving several variations of the same car. When it came time to buy our original sales person was unavailable, that's when Allison stepped in. She is amazing and so fun to be with. No pressure and very helpful throughout the whole process. When we found a few minor issues after the sale she was on it and helped us out all the way.
Allison was super helpful, enthusiastic, and it doesn't hurt that she's an avid MINI lover/owner as well! Rob in the finance department was also quite informative, and answered all of my questions in full detail. Overall, this was an awesome car-buying experience! I didn't feel pressured into buying, and I drove away VERY happily in the exact MINI I wanted!
Wonderful dealership! Purchased a car with ease. The staff was terrific to work with including sales, finance and the manager. Thank you all for making this a great experience.
Don’t like to write reviews so I’ll be brief. Excellent service. Everything was ready for me to take my car. All the process was done on the phone before. Allison was excellent.
Simply put: When I leased my new Countryman in September, 2018, I was astonished at the level of customer service I experienced. Holly Bell, Albie Burch and especially Rob Silva. All of them were fantastic and obviously have gone through rigorous CS training and it shows. But, having spent the most time with Rob--between choosing my car, learning the tech and handling several follow-up issues that were resolved immediately--Rob was more like a brother who knows my car better than I do than a car salesman. Thank you Holly in service, Albie in finance and Rob who maybe needs a better ...
I've been buying cars here since 2014. Everyone is friendly courteous and extremely helpful. The service dept is great fast and reliable service . Sales dept Rob Silva is my go to rep. He's knowledgeable and zero pressure sales his expertise is second to none. The entire process from start to finish is was seamless. They definitely have earned my business after all these years.
I had the best experience at MINI of San Antonio. My Motoring Advisor Allison helped me find the perfect car for me. Not only did she help me find the perfect car for me, but was very knowledgeable about the brand on the features of the car. She made me feel like family and that's what it should be all about. I would highly recommend her to anyone that's looking to purchase a MINI.
My mother needed a new car and we went to Mini dealership, Roberto took his time to explain everything slow and clear so my mom, so she can understand! He went out of his way to make us feel super comfortable and secure about our purchase! Thank you so much!!
I purchased my last car in 2012 and it was not a pleasant experience. The salesman was very nice but in hindsight I regretted purchasing the car. So, I was a bit apprehensive going into this especially since this was my first time ever purchasing a MINI. This time around, my experience was nothing but wonderful from beginning to end mostly because of Rob Silva. He was incredibly patient as I test drove 6 different vehicles to absolutely make sure I was choosing the right one. He was extremely knowledgeable about the MINI and could answer all of my questions. Another big ...
I visited Mini of San Antonio and the pleasure of being assisted by Rob Silva. I was impressed by his professionalism and knowledge about all the types and make of the Mini Cooper that I came home with a brand new MINI COOPER!. I gave him my cell phone number and he contacted me the very next day and asked me if I needed help or questions about the car to call him anytime night or day. That is what I call DEDICATION AND COMMITMENT TO CUSTOMER SATISFACTION. I recently contacted him about other stuff and he got back to ...
During my visit I was greeted by Benjamin Guffey and Rob Silva. They always provide superior customer service. I am always completely satisfied with the end result of my visit.
Our experience with Sarah Kitchen was superb. She guided us through every step of the process when we ordered our MINI. Nothing but good things to say about her and her professionalism. I would go back to her again. Our custom ordered car was explained in detail to us by Sarah. Upon delivery, Sarah was right there with us to make sure all was good.
We purchased our Mini about three months and we’ve have been extremely happy with our Countryman. My wife has always loved the style of the Mini; and with hesitation from myself, she convinced me to walk through the dealership while we were in the area. We were immediately greeted by Sarah Kitchen who was very friendly and knowledgeable about the vehicle and different options available. After going back and forth with my wife we decided to pull the trigger on a white Countryman S. I was very surprised with how fun the vehicle is to drive. One thing I ...
I have been putting off buying a car for a LONG time because, honestly, it's a pain. It feels predatory and dirty and I had zero good experience with it... that is before going to MINI and working with Sarah. She was friendly, kind, empathetic, and didn't give any of the stereotypical sleeze that is associated with buying cars. No joke, if it weren't for her, I'd still be driving my old car and toughing it out through the annoyance. If you hate the feel of the car-buying experience and don't want to feel like ...
I just purchased my second Mini in two years. Rob Silva has made each experience painless. I tell him what I want and he makes it happen. Everyone at Mini of SA is always ready to help, whether it be basic maintenance or getting a tire replaced (invest in the run flat tire warranty). My best friend has also purchased two Minis from Rob Silva. Again, he makes the process painless. I've never enjoyed the entire car-buying process until I bought my Mini.
I have bought and owned many cars, but I have never had such an amazing experience! From Sarah Kitchen, my motoring advisor to Jeff Wallace, the Sales Manager, the whole team made me feel at home and I knew I was making the right decision to buy a MINI. Sarah was not phased at doing my test drives with the top down in the middle of December. When I decided to custom-order my MINI, Jeff made it happen much more quickly than I had expected. The service after the purchase has been great and they have given me personalized attention. ...
I have purchased 2 new Mini Coopers in the last couple of years. I bought one for myself and then later bought one for my granddaughter. The sales experience I received each time was absolutely excellent. I dealt directly with Jeff Wallace each time and he went out of his way to carefully explain all aspects of the sale. Each time when we had reached a decision on the car we wanted and agreed to a price, Jeff personally escorted us to the finance department and made sure we were comfortable proceeding with that part of the process. After the financing ...
Benjamin provides excellent service every time I have the opportunity to bring my car in for check ups or for general maintenance! He is excellent!
We recently took our countryman in for some service issues. Tony is our service advisor. When we took it in , he was not available. We decided to talk to Jeff (sales manager) to get some help. He got us in right away . He had Tony get back in touch with us. Our car was in for a brake check , and minor mud flap replacement. While in the shop they found an oil leak. They took care of all of our issues right away . After picking our car up, I asked Jeff for some advice about tinting the front window of ...
Jeff was great at building a lease that was in our budget and had the options we wanted. We will be back to get the new Mini Cooper works from Jeff when it when it comes out.
I ordered a Mini from Jeff Wallace. Jeff was extremely thorough and patient as ordered unique Mini with many bespoke options. Jeff kept me informed of the status of the car as it progressed down the assembly line. When the Mini arrived, Jeff brought the car to my location and did an excellent job of explaining the Minis features. My Mini even talked to me!! Jeff has followed up with me periodically and even set my service visits. He has always met me with a big smile and welcomes me back to his dealership! Thanks Jeff for service above and ...
I've had my mini for almost 3 years now and I do a lot of cross country trips (mainly from San Antonio to Chicago). Everyone who works at this Mini dealership will treat you like family and help you out when something comes up. Never fails, I have had a handful of problems with the Chicago dealerships and would hold off any possible work or do a rechecks once I get back to San Antonio. I did a special last minute order for snow sleeves in January for my tires because we have been getting hit with a lot of ...
I am the proud owner of my 2nd MINI, both purchased at MINI of SA, I have had excellent customer service throughout the MINI ownership process: building, receiving, & post-purchase follow up. Rickey Gutierrez is an enthusiastic & friendly sales associate who is knowledgeable about the products which he sells. Jeff Wallace is a competent & committed service provider who goes above and beyond assisting his customers with all of their needs regarding their MINI. He has followed up with me re: my satisfaction with my purchases and always asks if there is anything else he can do for me. ...
I have purchased my second Mini from Mini of San Antonio. The customer service and their knowledge of the vehicles is next to none. They are forthcoming and are people with integrity. I will be purchasing my next Mini from them. I do consider Mini of San Antonio to be one of the best dealership in the United States.
The entire staff at Mini of San Antonio went the extra mile to help us in our search for a new car. The sales manager has outstanding knowledge of the cars and accessories that are available. They made us feel very comfortable and did not pressure us in any way. I would absolutely recommend this dealership to my family and friends.
Mini of San Antonio. I would like to say Thank you so much. When I purchased my Mini Cooper S Countryman and continue to bring it back to the dealership for service. I commend you for your outstanding knowledge of the vehicles and are always willing to assist me with all my questions.
My Husband and I have been going to this Dealership since 2007. We were stationed at Ft Hood and I would drive to San Antonio for service. We have purchased several Mini's from Mini of San Antonio. We have always received outstanding service from the entire department of Mini. If we ever had an issue it was handled promptly. We appreciate the dealership and the outstanding service they give us.
Great dealership Jeff makes every one excited about MINI. Rickey is great salesman no pressure /very friendly and eager to show the product - we have purchased 5 MINI's from him All the staff is friend and helpful Service department (Benjamin and John) are outstanding they always find a way to work you in on busy day and get your service done
The service rep was attentive and professional. He insured I understood what was to be done and went over the results at the completion of service.
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